Customer Engagement (CRM)

At every step, your sales team should build deeper relationships with your customers. An AI-Powered Sales solution will provide information and automation that helps them to focus on productivity and boost their performance. Talan helps you take it to the next level with our sales solution to optimize sales execution, improve sales performance and take right action with intelligence insights.

Customer service provides an opportunity to turn simple interactions with customers into a lifetime relationship. Supervisors and Managers are empowered to meet their goals and boost key customer satisfaction metrics. Agents are equipped to deliver a personal service experience every time from anywhere. Talan will help you leverage the power of your customer service department to boost productivity, efficiency and earn customers for life through exceptional customer service.

A complete field service management software, proactive problem solving can be a tremendous competitive advantage. Talan helps you to reimagine the customer experience to predict, detect and resolve their issues the first time, whether planned or an emergency. These capabilities ensure your agents and technicians are equipped with the right parts and tools at the right customer location to provide consistent and cost-effective exceptional customer experiences.

Predict customer needs, understand customer intent and drive meaningful actions with prebuilt AI models. Talan helps you customize the model for deeper insights and gain customers for life. Knowing and understanding their behaviors and taking necessary actions based on their preferences will help you provide optimal customer experiences.

Listening to your customers across channels will empower you to serve them better. Customer Voice provides you an end-to-end feedback management application to build meaningful relationships with them quickly. Talan helps you build strategies to get customer feedback across channels and take the best actions based on intelligent insights.

Serve your customer on multiple channels with a tailored experience for them. Omnichannel empowers your teams with tools and inbuilt AI capabilities to increase supervisor's and agent's productivity and efficiency. Talan helps you to enable various channels to serve your customer with a great experience.